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Where creative and product work can scale

How I Lead
Programs

Intro

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I design the environments where creative and product work can scale, aligning teams around clear outcomes, practical structure, and systems that make delivery more predictable without losing creativity.

Align On Outcomes

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I start by connecting business goals to creative direction and defining what success looks like, creating shared clarity before execution begins.

 

Business goals → creative strategy → success metrics

Stakeholder alignment

Clear priorities and tradeoffs

Design The Operating Model

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I shape how work moves, defining roles, rituals, decision ownership, intake, and governance so teams can navigate complexity with confidence.

 

Roles and responsibilities

Delivery rituals and milestones

Decision ownership

Intake and prioritization

Governance frameworks

Build
Scalable Systems

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I translate workflows into reusable systems that reduce friction and support consistency as teams grow.

 

Taxonomy and documentation

Templates and component standards

Tooling and automation

Knowledge systems

Drive
Adoption

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Systems only matter if people use them. I focus on change management, coaching, and feedback loops that help teams adopt new ways of working.

 

Training and enablement

Executive alignment

Feedback loops

Iteration with teams

Measure
and Evolve

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I track what changes, using delivery signals and team feedback to continuously improve how work flows.

 

Delivery speed

Quality and consistency

Cost and efficiency

Adoption

Team health

© 2026 KRISTY SANTOS

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